Reviewed Messages

Reviewed Messages — CometChat documentation.

Reviewed Messages is your audit trail for all moderation decisions. When a moderator takes action on a flagged or blocked message (approve, block, or mark as reviewed), it automatically moves here for record-keeping.

Complete moderation history. Use this dashboard to track moderator activity, audit decisions, and maintain compliance records.

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Quick Start

Access your moderation history:

1. Open Reviewed Messages

   Login to CometChat Dashboard → Select your app → Moderation → Reviewed Messages

2. Filter Results

   Use date range, status, or moderator filters to find specific decisions

3. Review Details

   Click on any message to see the original content, rule triggered, and moderator action taken

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How Messages Get Here

Source	Action Taken	Result
Flagged Message	Approved	Message visible, marked reviewed
Flagged Message	Blocked	Message hidden, marked reviewed
Blocked Message	Approved	Message unblocked, marked reviewed
Blocked Message	Mark as Reviewed	Message stays blocked, marked reviewed

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What You Can See

Each reviewed message includes:

Field	Description
Message Content	The original text, image, or media that was moderated
Sender	User who sent the message
Rule Triggered	Which moderation rule flagged/blocked the message
Action Taken	Approved, Blocked, or Marked as Reviewed
Moderator	Who made the decision
Timestamp	When the decision was made

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Use Cases

Use Case	Description
Compliance Audits	Maintain records of all moderation decisions for regulatory compliance.
Moderator Performance	Track moderator activity and decision patterns.
Rule Effectiveness	Analyze which rules generate the most reviews to optimize your setup.
Dispute Resolution	Reference historical decisions when users dispute moderation actions.

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FAQ

Can I undo a moderation decision?

You cannot directly undo from the Reviewed Messages list. However, if a message was blocked, you can find it and approve it to make it visible again.

How long are reviewed messages stored?

Reviewed messages are stored according to your data retention settings. Check your app settings for specific retention periods.

Can I export reviewed messages?

Yes, you can export reviewed messages for compliance or analysis purposes from the Dashboard.

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Related Resources

Flagged Messages

Messages pending review

Blocked Messages

Automatically blocked content

Rules Management

Configure moderation rules

Moderation Overview

Learn about the moderation system